FAQ
Ask Us Anything
- London, Uk
What is BY100?
BY100 is a lifestyle clothing brand that combines self-development with high-quality, stylish streetwear. Our mission is to inspire people to express themselves authentically and with confidence.
Where is BY100 based?
BY100 is proudly based in the UK but serves customers worldwide through our online store.-Who Founded BY100? The year 2021 Ghramae Johnson, a former fashion designer, bestselling author, and entrepreneur, re-entered the fashion industry with the vision to fuse self-development with streetwear, creating a brand that encourages authenticity and confidence. Dennis Gordon Joined in 2024 as an investor/partner.
Product Information
What materials are used in BY100 products?
We use high-quality, certified organic ringspun cotton and blends to ensure comfort, durability, and a luxurious feel. Each piece is crafted to be soft, breathable, and perfect for everyday wear
Are your products unisex?
Yes, most of our designs are unisex, offering a versatile fit suitable for all.
How do I choose the right size?
We have a comprehensive size guide available on each product page. Please refer to it to find your ideal fit.
Ordering & Payment
How can I place an order?
Simply browse our collections, select your desired item, choose the size and color, and click ‘Add to Cart.’ Once you’re ready, proceed to checkout and follow the instructions.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.
Can I change or cancel my order after it’s placed?
If you need to make changes or cancel your order, please contact us within 24 hours. We’ll do our best to accommodate your request.
Shipping & Delivery
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on your location.
How long does delivery take?
Standard delivery within the UK takes 3-5 business days, while international shipping can take 7-14 business days. Please check our shipping page for more details.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn, unwashed, and undamaged items with the original tags. Please visit our Returns & Exchanges page for detailed instructions.
How do I return or exchange an item?
Contact our Customer Support team to initiate a return or exchange. They will guide you through the process.
How long does it take to process a refund?
Refunds are processed within 7-10 business days after receiving the returned item.
Care Instructions
How should I care for my BY100 clothing?
For the best results, machine wash in cold water and tumble dry on low heat. Avoid bleach and iron on a low setting if needed.
Account & Loyalty Program
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track your orders, manage your information, and access exclusive offers.
Do you have a loyalty program?
Yes, we offer a loyalty program with rewards for every purchase. Sign up to start earning points towards discounts and exclusive offers.
Early Access & Promotions
What is the Early Access program?
Our Early Access program allows you to get first dibs on new releases, limited editions, and exclusive offers. Sign up on our website to be part of it.
How can I stay updated on the latest BY100 releases?
Subscribe to our newsletter or follow us on social media for the latest updates, promotions, and releases.
Contact & Support
How can I contact BY100 for support?
You can reach us via our Contact Us page, email, or through our social media channels. Our team is always ready to assist you.
Do you collaborate with influencers or brands?
Yes, we’re open to collaborations. If you’re interested, please reach out through our Contact Us page with your details and ideas.
Can I find BY100 products in physical stores?
Currently, BY100 is an online-exclusive brand, but we plan to expand to select retail locations soon.
Do you offer gift cards?
Yes, we offer digital gift cards. They’re the perfect way to share the BY100 experience with friends and family!
